Emma Young (White)

Emma Young (White)

Responsible Business Communications Consultant

Bench Accredited


Telefónica S.A.

Head of Sustainability Solutions

“Emma is the epitome of a consummate Sustainability professional: driven and dedicated to her work with a great ability to motivate a team to really care about projects and therefore be invested in the overall success. ”

Telefónica S.A.

Head of UK Health and Safety

“Emma makes you feel truly appreciated by listening and encouraging you to share your ideas and knowledge. She has a genuine interest in people and together with her strong networking skills creates a perfect environment to bring teams together.”

Telefónica S.A.

Telefónica S.A.

“I’ve had the privilege of working with Emma for many years. Her project management skills are second to none constantly juggling multiple tasks and skilfully managing a labyrinth of stakeholders, while never missing a detail.”

Work Experience


The Responsible Business Company

(September 2014 - Present)

The Responsible Business Company offers independent consultancy to businesses at all stages of the development of their corporate responsibility strategy.

Core services include:

Creating compelling communications – Copy-writing – Website content creation – Communications bulletins – Issue spotlights – Reporting

Implementing effective risk and reputation management – Risk and issue management – Risk reviews and recommendations – Materiality assessments – Governance – Reputation tracking tools

Project management from design to launch – Strategy development and design – Project planning – Project implementation and delivery – Stakeholder engagement – Launch


Head of Corporate Responsibility and Stakeholder Communications

Telefónica S.A.

(January 2011 - June 2014)

Responsible for overseeing corporate responsibility strategy and implementation for Telefónica UK (known to customers as O2), working with functional specialists to ensure we operated as a responsible business.

In addition, I looked after our sustainability communications and engagement to ensure we not only communicated our activity but actively sought stakeholder views in the ongoing management of our programmes. As part of this role I led the development and launch of O2’s first sustainability plan, the Think Big Blueprint.

Finally, I was responsible for CR co-ordination and governance across our European businesses.

Corporate Responsibility and Reputation Manager

Telefónica S.A.

(August 2008 - July 2010)

A pan-European role, I worked closely with Head Office in Madrid and all O2 businesses in Europe, responsible for CR reporting, reputational management and CR issue development and co-ordination. I drove improvements in accessibility and digital inclusion across Europe.

Corporate Responsibility Reporting Manager

Telefónica S.A.

(January 2006 - December 2007)

Responsible for project managing the production of centralised European CR reports, managing all suppliers, internal stakeholders and external verification while ensuring timely and accurate delivery. I then managed the transition to global-local reporting, coaching colleagues and creating an online toolkit to enable O2 businesses to produce local market reports.

Communications Manager

British Airways

(October 2003 - February 2005)

My role was to manage strategic and tactical Public Relations (PR) activity in a culturally diverse environment – managing a network of PR agencies, briefing journalists and providing counsel to senior management. I also co-ordinated reactive responses to sensitive incidents and managed press office shifts.

Customer Service Business Development Manager

British Airways

(October 2002 - October 2003)

I developed processes to ensure consistent customer service and safe and secure operations across 36 airports in Western Europe, Latin America and the Caribbean and co-ordinated operational responses across the region.

Education & Qualifications

Institute of Corporate Responsibility and Sustainability (ICRS)


(2014 - Present)

Leeds University

2.1 BA (Hons) French and Spanish

(1993 - 1997)

About Emma Young (White)

Emma Young has eighteen years of multi-national, corporate experience, the last ten of which have been specialising in corporate responsibility and sustainability. With experience of leading a CR team in the information and communications technology sector, Emma is able to not only lead the development of CR strategy, but also see through its successful implementation. Previous roles covered CR in the UK and across Europe and touched on most aspects of responsible business, including governance, policy, communications, and stakeholder engagement. She now helps clients with sustainability communications, risk and reputation management, and project management.


Communications & Marketing

Policy & Compliance

Skills & Expertise

Project management
Risk and reputation management
Strategy and policy development
Sustainability communications
Sustainability plan development

Current Location

South East

Locations Considered


South East

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