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Christine Hancock, C3 Collaborating for Health
Founder and Director
Zoe has inspired much of C3’s work on workplace health, including our Workplace Health Movement. She also developed some of our specific programmes, such as for Serco Health who have continued her programme some 2 years later. Zoe is energetic and passionate about her work and gets results.
Dr Umang Patel , Clinical Director
I met Zoe at Bloomberg and it was clear that she offered a fresh perspective on employee wellbeing. Not only did she have impressive domain expertise, Zoe was able to articulate the challenges faced by the system. Together, we were able to craft a solution that has merged traditional benefits with leading technology to help employees be healthier, happier and consequently achieve more. This would not have been possible without the energy, enthusiasm and determination that Zoe showed at every stage. It was a pleasure working with Zoe, and I hold her in the highest regard.
Zoe Eccleston, is a highly regarded wellbeing expert in my network. Tenacious, meticulous, collaborative and always striving for better. A leader and innovator in strategic corporate wellbeing. It was a pleasure working with Zoe and I recommend her in a heart beat.
Zoe brings her passion and clinical expertise together with a high level of corporate and commercial credibility.
A true professional and a valued asset to any organisation.
Leanne Rigby, Feelgood
Zoe’s is one of the most experienced wellbeing managers that I have had the pleasure of working with in my career and she has been an inspiration to myself and the team.
Unashamedly, she has incredibly high expectations of her providers. Whilst this has been demanding at times, what we have been able to achieve together has been one of the most successful and rewarding programmes; a real success story and one that we are all very proud.
Zoe is passionate and tenacious. She has fought hard to get agreement to a number of initiatives she believes in and has been successful in the face of challenge. As a result, Zoe has a very high profile at Bloomberg and is hugely respected by both her superiors and the employees who have personally benefited from the innovative wellbeing initiatives she has implemented in a relatively short space of time.
Zoe is a real people person and has a great connection with everyone she comes into contact with. You only have to watch her interact with colleagues around the office to see how many people know her and feel comfortable approaching her unannounced to chat about their wellbeing.
Reviewed the extensive wellbeing programme and partnerships and identified a unique opportunity to significantly enhance employee engagement, underpinned by
robust data that indicated an immediate clear return on investment.
Designed, project managed, and delivered a health app, in partnership, with an emerging disruptive healthcare start up, that is now delivering a simple, cost effective treatment route for all medical conditions including mental health, that after its first months use has a NPS of 100% and exceeded all forecasted engagement goals.
Implemented a mental health programme using different delivery methods to help include employees at the appropriate time and educate managers and employees of what, when and how they can give and receive the support they require
Support and influence the Bloomberg communities in a joint venture ‘BCause’ – which includes Working families, BABLE, and the LGBGT community to implement programmes that enhance and strengthen employee engagement across a diverse workforce. This initiative allowed Bloomberg to offer appropriate and valued propositions to enhance the work life blend of its employees, and to combine the benefits this brings with the ongoing philanthropic activities Bloomberg staff value as part of their daily working lives
Reviewed and project managed the statutory compliance and governance of health and wellbeing requirements across the EMEA region to implement new sustainable and auditable policies
Produced country-specific manuals documenting all health and wellbeing processes to support the internal and external auditing process at 62 offices in 42 countries, and identifying areas for improving local engagement
Established management information and reporting systems, combining data from all major vendors implementing a monthly meeting to find synergies in future service provision
Integrated wellbeing initiatives with the global philanthropy programme supporting both existing campaigns as well as developing more bespoke programmes to support locally identified needs with schools, colleges and the homeless communities
UK Head of Health
Developed and project-managed an extensive multi site pilot of mental health interventions with multiple external vendors, including teams of employees from call centres and a senior leadership team and established a resilience programme with a choice of components in recognition of the test results
Implemented and managed inclusive people-focused wellbeing events to include multiple sites, abilities and personal motivations which saw the people surveys scores improve year on year.
Integral member of the ‘great places to work’ team – analysing focus group and survey data to implement new policies and working practices associated with the changing working practices of modern companies including solutions for working parents, graduates and the ageing workforce
Responsible for all medical contracts with Vodafone’s healthcare providers which included reviewing deviations from company standards and managing non-compliance
Managed mixed internal and external suppliers of wellbeing services where work flowed across reporting lines and contributed to creating a cross functional team working to deliver solution-focused wellbeing programmes to a mixed employee demographic including a large portfolio of over 350 retail outlets resulting in improved engagement scores on the people survey
Reported progress of wellbeing services at monthly board meeting by developing a simple dashboard collating all key data trends supplied by all external vendors
Health and Wellness Manager UK, Ireland & S. Africa
Designed the first wellbeing programme at PepsiCo and implemented a sustainable programme suitable from factory line to CEO
Influenced the business to overcome legal, HR, tax, organisational, and cultural barriers to take up new schemes such as health kiosk data collection, cycle to work schemes and to sign up to the ‘Time to Change’ campaign which launched the mental health campaign internally
Unified nationally dispersed teams of occupational health nurses and wellbeing champions, by encouraging training and mentoring and regular cross site meetings resulting in them winning the HR team award within 2 years
Created a wellbeing brand / identity to embed the programme and used social media to increase engagement and reach a wider more diverse audience
Managed the restructuring of the OH services in accordance with HSG61 Health Surveillance at Work act
Implemented a coordinated cross site internal occupational health services in line with the government ‘Responsibility Deal’ pledges
Developed standards, specifications, procedures, work instructions, and evidence based practice guides for inclusion in multinational company documentation
Developed links to strengthen business objectives by working with Universities and external specialists including Dame Carol Black, C3 Collaborating for Health and the ‘Time to Change Campaign’
UK Health and Wellbeing Manager
Designed and implemented the first bespoke health and behaviour training programme, that could be replicated and delivered to 32,000 staff across all business units in 4 key health areas: smoking, diet, exercise and mental resilience
Established and trained a team of 4 regional managers and national team of wellbeing champions to roll out branded wellbeing programme
Head of Wellbeing
Influenced the thinking and behaviours of the H&S board to support the development of a wellbeing programme that strengthened the reputation of the company and improved staff engagement, acting as an adjunct to the traditional OH department by providing proactive rather than reactive solutions
Founding member of the Business in the Communities Work Well group, which produced toolkits for improving the health and wellbeing of UK businesses
Designed an interactive intranet site and social media support including monthly blogs to improve the scope of health and wellness programmes across the various generations employed across the organisation
Captain and coordinator of RWEnpower corporate games team at UK, European and World Corporate Games from 2004-2006
2007 Created unique company sports and management event where 1000 staff from over 20 sites nationally took part in a choice of 20 sports. The ‘npower games’ became a much anticipated annual event which employees said ‘they looked forward to more than Christmas!’
Won the CEO award for creating a successful innovative wellbeing programme which included a unique partnerships with
Superintendent (head) physiotherapist managing and developing a multi disciplinary team approach in a novel cognitive behavioural therapy for people with chronic pain. The treatment focused on lifestyle management, motivational training and activity re-engagement, and overcoming obstacles to returning to work
Co-founder of Bath Centre for Pain services, a rehabilitation centre at the RNHRD NHS Foundation Trust Bath, specialising in cognitive behavioural therapy for teenagers and youth with complex untreatable pain, now replicated worldwide; with direct responsibility for business development, commissioning, contracting, and growth strategy
About Zoe Eccleston
Zoe Eccleston is an experienced corporate health and wellbeing consultant, who has previously implemented sustainable programmes at Bloomberg, Vodafone, RWE npower, British Gas, and PepsiCo. Zoe designs individualised, programmes, by analysing the data and directing resources to show a positive return on investments. She understands the modern business and has a passion to help employers, of all sizes of organization, innovate new and sustainable methods to improve the health and wellbeing of all their staff. She has extensive experience in wide variety of workplace settings including, corporate, manufacturing and retail. She is equally comfortable working with the front line staff or reporting into the board. Zoe is used to international roles and has a proven track record in delivering country specific, compliant programmes across EMEA as well working as part of a global team.
Skills & Expertise