Are you a customer-oriented electrical technician who wants to be part of the e-mobility revolution in Germany? This is a great opportunity to leverage your technical background and collaborative mindset by joining Alfen as their next Technical Sales Support within their EV-Charging Equipment Business Unit in Germany.
Alfen has played a central role in the energy grid since 1937. To date, the company operates at the heart of the energy transition providing high-quality, innovative solutions in the fields of electric vehicle charging, energy storage, and smart grid solutions.
The Charging Equipment business unit is one of the most innovative and fastest-growing teams within the Group. Within the role of After Sales Support for this division, you will be responsible for our local Field Service partners, not only as a contact person, but also to take care of first-line technical support and customer service by handling tickets from our customers. This role is involved in process improvements and works closely with the internal departments R&D, Sales and Services in the Netherlands.
Key Accountabilities:
Will provide support and follow up on agreed SLA's and safety instructions.
Follow up on warranties as well as potential customers complaints.
Produce reports, analyse the results and convert these into action plans.
Anticipate developments in the market and steer towards increasing customer satisfaction.
Operational management of 3rd party service partners.
Planning and distribution of activities.
Focus on customers and customer satisfaction.
Monitoring planning, progress and quality in assigned projects, focused on process improvements.
You will join a company with a unique integrated proposition, over 8 decades of experience, and a true passion for creating the electricity grid of the future: reliable, sustainable and innovative. You will report to the Country Manager and have a functional line to the Manager of Global Service Operations.
About You:
Have a relevant technical or commercial education at Bachelor level (for example (Technical) Business Administration, Economics or Electrical Engineering).
Minimum of 5 years' experience in a service oriented role, preferable at a manufacturer of electronic equipment.
Knowledge of and experience with MS-Office, ERP and CRM systems.
You must be fluent in German as well as English, both verbally and in writing.
Relevant knowledge on country specific safety requirements for field services.
Knowledge of and experience with improvement processes (LEAN).
Have a strong, professional, critical and people-oriented personality, which is focused on achieving results together.
To help you perform your best, this role offers a highly competitive compensation package and excellent working conditions. You will also be part of a team literally full of energy, highly collaborative culture inspired by purpose, quality, and innovation.
For more information on the role, please apply below or contact Nancy Schurig via nancy.schurig@acre.com.
