Location London
Job-type Permanent
Salary £Competitive
Reference 17203

Impactt Limited was founded in 1997 with the mission of improving the lives of workers in international supply chains in a way which makes business sense.  Since then the company has grown to be a leader in the field with a high reputation for quality, excellence, integrity and delivery and for delivering innovative and scalable solutions which work for workers whilst having a strong understanding of business.  The Company’s head office is in London, with subsidiaries in China, India, Bangladesh.  

Job Purpose:

  • Service delivery

  • Project management: To drive, manage and ensure that essential support to projects is provided (administrative, technical and technological), working with the SMT, Project Managers and / or other team members to achieve project success.

  • Account management: Proactively leading, managing and growing a number of medium to large clients/accounts and supporting the growth of larger ones. establish, develop and maintain excellent working relationships with new and existing clients, ensuring that their needs are anticipated, understood and responded to, thereby promoting Impactt’s business and commercial activities in line with business plans

Key Accountabilities:

  • To provide excellent project management leadership, advice and/or support, ensuring professionalism in service delivery directly or indirectly, in the management of significantly larger and/ or more complex projects, managing large-sized projects and driving medium-sized projects easily with minimal guidance and instructions from senior colleagues

  • New Business Development – supporting the garments team to develop proposals and bring in new workstreams as needed

Key Responsibilities:

  • Proactively and independently lead and grow a number of medium to large clients/accounts and growth of larger accounts and demonstrate excellent project management skills

  • Finances – knowledge of project management software a plus – this includes knowledge of basic accounting

  • Resources Planning and Briefing of Activities Timetabling, including monitoring on-time work progress o Risk Identification, Solutions Finding & escalation to adequate manager 

  • Excellent time management and ability to time manage the team effectively, ensuring ontime and on-budget delivery

  • Following Impactt’s administrative and project management procedures  Championing at least one key product area

  • Facilitate and lead client meetings independently and develop or contribute to the development of a methodology to address client needs 

  • Represent Impactt and speak at external events

  • Act as a trusted advisor for clients and build partnerships between different stakeholders with the aim of developing and maintaining relationships with existing clients for Impactt’s services in line with our vision and values

  • Understand Impactt’s clients’ programmes, are able to identify where Impactt’s services add value and secure collaboration

  • Write proposals for medium to large-sized projects and support proposal writing for significantly larger or more complex projects

  • To plan and organise individual and/or team activity based on skills and competencies to integrate and coordinate work across different parts of the organisation, nationally and internationally as well as actively contribute to business development 

  • Produce Impactt standard Reports on project findings.

  • Conduct standard fieldwork in the UK and internationally independently with scope to deliver non–standard products independently and/or with minimal supervision (audit, training etc.) as and when required and in line with portfolio 

  • Contribute to the achievement of UK billable and new business targets by achieving agreed annual percentage split of time on billable activities and non-billable activities

  • Undertake any other duties reasonably required that are consistent with the grade and purpose of the post


  • Degree or equivalent qualification in a related field such as management, International development, business studies, Human Rights, or successful proven track record in Sustainability / Social / Ethical Trade

  • Evidence of continually developing professional knowledge


  • Minimum of 2 years of experience in a similar role (international business/development/ ethical trade/sustainable sourcing operations, customer relationship management, continuous improvement or related field required

  • Project Management Experience incorporating the planning and progressing project management activities using general project management principles, using initiative and judgement

  • Experience of working/responding independently and dealing with unforeseen problems and circumstances

  • International and Cross-cultural work experience with a sensitivity to a multi-cultural global environment/working in developing countries

  • Experience in or exposure to social compliance auditing and/or beyond compliance activities

  • Experience in business development including replying to RFPs and proposal writing

  • Experience managing project team

  • Experience in managing project budgets

  • Substantial experience delivering fieldwork independently 

Knowledge & Skills:

  • Ethical / Social Audit Experience or understanding of factory setup

  • Strong understanding of the Social Compliance Agenda

  • Strong understanding of how supply chains work

  • Strong Data Analysis Skills involving advanced use of Excel and large data sets

  • Strong Reporting  Writing Skills

  • Strong Presentation & Facilitation skills

  • Basic and/or Theoretical Knowledge of Project Accounting

  • Detailed operational  knowledge of ethical trade/responsible sourcing / the social compliance agenda beyond compliance activities 

  • Proven analytical and problem-solving capability

  • Proven communication and interpersonal skills 

  • Understanding of relevant policy and legislation (Labour Law, ILO conventions, and international legislation) to the area of work 

  • Proven ability to communicate with clients, resulting in regular repeat business. 

  • Proactive and highly organised, with strong time management, problem-solving and planning skills

  • Able to meet tight deadlines and remain calm under pressure

  • Knowledge of project management principles 

  • Data analysis skills involving advanced use of Excel and large data sets

  • Attention to detail,  achieving ‘right first-time’ outputs

Personal attributes:

The Post Holder should have and display the following personal attributes:

  • Passionate about Impactt and the work we do, energy and enthusiasm

  • Strong self-management and good team player

  • Strong sense of initiative and great capacity at working on his/her own

  • Pro-active – think about future needed actions and share with the rest of the team

  • Adaptable & Solution oriented – think about solutions to problems

  • Reliable, strong integrity and ethical behaviour

  • Excellent listening and interpersonal skills

  • Empathy with others and ability to respond accordingly

By delivering on these accountabilities and responsibilities, the post holder will make a significant contribution to Impactt’s 5-year global outcomes:

  • Positive impacts on 6 million workers

  • Working with 150 clients

  • Team of 70 people

  • £6 million turnover

  • High performing team

Apply now!