We are working with a consultancy who are seeking a dynamic Account Director to join their team. This is a fantastic opportunity for an experienced relationship manager to oversee strategic client accounts, lead service delivery, and drive operational excellence across cross-functional teams.
In this role, you'll take charge of managing high-value customer relationships, ensuring that all services are delivered on time, within budget, and in line with contractual expectations. You’ll collaborate with internal teams to optimise processes, identify new growth opportunities, and represent the business at key industry events.
Responsibilities
• Lead the delivery of services to key accounts, ensuring strategic alignment and timely execution
• Manage client relationships, understanding their drivers and translating them into actionable deliverables
• Oversee projects from start to finish, coordinating with internal teams and managing resources effectively
• Support business development efforts through upselling and client growth strategies and upsell contracts
• Coach, mentor, and support the Operations team, contributing to training and skills development
• Collaborate on contract negotiations and ensure adherence to customer agreements
• Monitor and report on project performance, customer satisfaction, and account KPIs
• Represent the company at industry events and forums, promoting brand visibility and thought leadership
• Support financial processes, including accurate invoicing and assisting with credit control where needed
• Lead onboarding for new customers, working cross-functionally to ensure a seamless handover and setup
• Advise clients on strategic water management options and promote sustainability-focused services
Person Specification
• Proven experience in client management, project delivery, and strategic account leadership
• Strong commercial acumen with the ability to manage budgets and drive performance
If you are a highly skilled and experienced Client Manager looking to make a real impact, please get in touch and send your CV to Tiana Thomas at tiana.thomas@acre.com
