Senior Customer Success Manager

Acre has partnered with an energy SaaS startup that is revolutionizing the way commercial and industrial businesses reduce energy costs and enhance resilience. Through their highly engineered software platform, they educate C&I businesses (Fortune 500 to small shops) on all available energy technologies and advise them on what solutions work best to suit that individual business's needs. With access to their robust supplier marketplace, C&I businesses can release RFPs and be on the receiving end of a diverse set of proposals from the world's leading energy technology suppliers, ultimately empowering them to obtain the best non-biased solution that suits their specific needs.

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The team is looking for a strong Senior Customer Success Manager. In close collaboration with the Head of Operations, you will be the primary point of contact for several Fortune 500 clients, overseeing the successful deployment of onsite energy systems and ensuring customers achieve their energy and sustainability goals.

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You will be responsible for:

• Serving as the lead customer-facing representative for assigned client accounts, maintaining strong relationships, developing and influencing the structure of decarbonization programs, and acting as a trusted advisor.

• Directing the deployment of tens to hundreds of MWs of projects per year while educating clients on the capabilities of onsite energy systems and empowering them to make informed decisions that align with their sustainability objectives.

• Expanding and deepening relationships with customers by identifying additional opportunities for onsite energy deployment and providing strategic guidance.

• Owning and leading the execution of key customer tasks, including portfolio evaluation, site optimization, and oversight of client RFPs.

• Understanding and communicating customer requirements to internal teams, including marketing, sales, energy modelers and software developers.

• Collaborating with a global network of suppliers and financiers to facilitate the procurement and financing of energy projects.

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Qualifications:

• Proven experience in customer-facing roles, preferably for large clients with complex stakeholder groups.

• Experience deploying renewable energy technologies and projects, with an emphasis on behind-the-meter systems.

• Strong project management skills with the ability to coordinate multiple deliverables and stakeholders.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.

• Strategic thinker with a proactive approach to identifying and capitalizing on business opportunities.

• A broad understanding of energy markets, technologies, and regulatory frameworks is a plus.

• Degree in business, engineering, renewable energy, or a related field.

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Benefits:

• Contribute to the global transition to a profitable and sustainable energy economy

• Employee equity

• Medical, dental, and vision insurance

• Flexible schedule and work-life integration philosophy

• Unlimited Paid Time-Off and holidays

• Values-driven culture

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If you're looking for an opportunity to accelerate the clean energy transition and to partner with some of the largest companies on their renewable energy and sustainability goals as part of a high-growth, high-impact startup, please apply by getting in touch with Jenny Han Simon at jenny.hansimon@acre.com

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Equal Opportunities and Inclusion

Acre and our client are proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, gender identity and/or expression, sexual orientation, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and/or any other legally protected characteristics. We are committed to providing reasonable accommodations. If you need an accommodation to complete the application process, please contact our recruitment partners.