Launched in 2011, Chewy offers the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping their wide selection of more than 100,000 products (including their private brands and prescription Rx food and Rx medication products), which they offer at competitive prices, with fast 1-2 day shipping and the around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is at the core of their brand, and their customers love them for it. They “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. They make pet parenting easy with their convenient Autoship subscription program—which allows customers to schedule their orders so that they never run out of their pet food, supplies and medication they need.
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Mission
To become the most trusted and convenient destination for pet parents (and partners), everywhere.
Chewy views pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. -
Operating Principles
Chewy’s operating principles serve as a common language that connects two of their most important elements: their people and their culture. These are: accelerating time, delivering results, putting customers first, keeping it simple, thinking big, debating openly & committing fully, acting as an owner, earning trust, operating at depth, and building high performing teams.
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Commitment to Giving Back
Through Chewy Gives Back, the business donates items to local shelters or rescues through their Wish List or by adopting a pet. Since 2012, they’ve donated more than $97M in products to ensure that shelter and rescue animals get the quality care they deserve.
Pets bring people together in a way people rarely do. They connect spouses, siblings and friends. They turn neighbors into playmates, colleagues into confidants, and perfect strangers into sidekicks. At Chewy, our quest is to help all kinds of pets connect all kinds of people, in all kinds of ways.
Chewy is looking to hire a Head of Sustainability to further the development and lead the implementation of their enterprise-wide sustainability strategy to build a stronger and more resilient business, strengthen their corporate reputation, mitigate risk and drive long-term company value creation. You'll be responsible for:
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Collaborating with senior leaders across the enterprise, including ESG functional leads within various departments, to develop and execute strategies to address the ESG issues relevant to Chewy
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Strengthening Chewy’s standing with investors and other stakeholders by developing and leading their ESG reporting and engagement strategy
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Helping to define what matters most to Chewy, and what KPIs they should be measuring. In line with this, you'll develop a system for reporting key sustainability targets, outcomes, and measures, in alignment with wider business objectives
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Maintaining a leading view of emerging trends, risks, opportunities, and industry developments, keeping your finger on the pulse of how the ESG landscape is evolving to inform potential shifts to strategy and opportunities for industry collaboration
Apply Now
Please click here to learn more or to apply for this exciting role.
This search is being managed by Catherine Harris and Richard Kent in Acre's New York office.
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Chewy’s Diversity, Equity and Inclusion (DEI) mission is to hire, retain, and promote exceptional talent that values and is inclusive of all backgrounds and perspectives to deliver excellence.
At Acre, we are also we are wholly committed to increasing diversity and maintaining a progressive and inclusive workplace, both for ourselves and for the organisations we support. It is important to us that we offer equal opportunities in the recruitment processes that we run. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.
If you require additional equipment, resources or support in order to participate in the job application or interview process, please let us know by contacting the named consultant managing this search and we will work with you to ensure that your accessibility needs are met.
