Location London
Job-type Permanent
Salary £Competitive
Reference 18859

Are you interested in influencing, motivating and guiding a team to deliver excellent customer service and meet agreed service levels?

Do you enjoy finding ways to introduce efficiencies by identifying ways to streamline processes and procedures?

The Marine Stewardship Council is looking for a passionate individual interested in using their exceptional line management skills who is looking for a chance to be a role model for delivering excellent customer service and playing a part in improving the organisation's customer experience. You could contribute to ensuring that the MSC can continue its important work enabling partner organisations to promote their own commitment to the future health of the oceans.

The Licensing team plays an important role in this process by managing the use of the MSC's ecolabel and the collection of royalties from partner organisations across the globe. The MSC is looking to recruit a Team Manager (Licensing) who is passionate about providing excellent customer service and building strong relationships.

You will also have:

  • Proven team leadership and strong line management skills ideally gained from leading diverse/multi-national customer-focused teams

  • Experience in managing operational projects from inception to implementation, which are designed to streamline processes and procedures

  • An ability to analyse data

  • A good understanding of licensing intellectual property; trademarks experience would be an advantage

  • An ability to communicate complexity clearly and simply both to internal and external audiences, and

  • Well-developed IT skills, competent in using Microsoft Office products and a good knowledge of CRM (Customer Relationship Management) applications such as Microsoft Dynamics or Salesforce

The MSC is an international organisation, and its team all demonstrate a level of cultural awareness and value the diverse views and approaches relevant to the MSC program.

The MSC is committed to flexible working, and the successful candidate will need to work from the London office for a minimum of 50% of their working time each month.

The MSC's vision is for the world's oceans to be teeming with life, and seafood supplies safeguarded for this and future generations. Through its internationally recognised certification and eco-labelling program, well-managed sustainable fisheries are recognised and rewarded in the marketplace through the leadership of its partners. Over 400 fisheries around the world, representing more than 17% of the annual global marine catch, are now engaged in the MSC program, and MSC-certified and labelled seafood products are now available in over 100 countries.

The MSC is committed to the principles of equality and fairness, and we welcome applications from all communities. Acre and the MSC do not discriminate on the grounds of age, ethnicity, race, colour, religion or belief, gender or gender identity, sexual orientation or disability. If you consider yourself to have a disability and need reasonable adjustments made during the recruitment and selection process, please let us know.

If you feel this is the next step for you in your career, and you are a naturally organised team manager with a passion for food ethics and sustainability, apply today. For any enquiries, please contact Ruth Smith at ruth.smith@acre.com.